SHIPPING POLICY

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout dependent upon the weight of your order. You can preview the estimated shipping rates on the first page of your cart before proceeding through to the payment stage. 

 

FREE DELIVERY FOR ORDERS £50 OR MORE

Regardless of the weight, if your order has a value of £50 or more it will be shipped for free, unless you choose Next Day Delivery.

 

Weight

Shipping option

Est. delivery time

Price

0-0.30KG

Royal Mail 2nd Signed

3-5 business days

£2.50

0.31KG-2KG

Royal Mail 48Hrs Tracked

2-3 business days

£4.99

2.01KG -30KG

DPD Standard Tracked

2-4 business days

£5.99

0-30KG

DPD Next Day Tracked

Next business day (orders received by 2pm)

£6.99

INTERNATIONAL SHIPPING

We are currently able to offer international shipping to Europe from £14
Rates are calculated at checkout.

Items shipped outside of the UK may be required to pay additional tax in the country of delivery. 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 working days of receiving your shipping confirmation email, please contact us at orders@bodyhero.com with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

We are unable to ship perishable food ad drink items to P.O. Boxes.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the price of the unused items. The shipping costs will not be refunded. 

Read of full Returns Policy here

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@bodyhero.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at orders@bodyhero.com.

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